Booking & Cancellation Policies

Note: Our community spa, hot tub, and sauna are currently closed for renovation.The private hot tubs in the Pomo and Water Tower Cottages are available for use.

Please read through the following policies below and thank you in advance for doing so!

If you have any questions, you can reply directly to this email or call us at 707-937-5525.

RATES

• Our rates will vary throughout the year and are subject to change until you have confirmed your reservation with us and locked in a rate.
• Our rates are based on double occupancy (2 guests).
• Additional guests over double occupancy adds $15 per guest, per night up to the cottage or room capacity.
• We must collect 11% for Mendocino County’s transient occupancy tax and BID on all stays and associated fees.
• Guests 12 years of age and younger stay free with an accompanying adult.

RESERVATIONS & CANCELLATIONS

• First night + tax deposit is required at time of booking.
• The balance of your folio is due 7 days prior to check-in.
• Gift certificates may be used for room charges only.
• We accept Visa, MasterCard, American Express and Discover debit and credit cards. Cash is not accepted at this time.
• Reservations canceled more than 7 days before check-in are refundable.
• The no-cancellation period begins 7 days prior to arrival and your reservation becomes non-refundable. Any significant changes or cancellations made during the no-cancellation period will result in the loss of the entire stay.
• No-shows, early departures and delayed arrivals, for any reason, are the same as a last-minute cancellation and will be charged for the full folio amount of the reservation.
• We will be happy to move your reservation up to 48 hours prior to your arrival date at no additional cost to you (rates may change, and promotions may end depending on the dates you select). Once a reservation has been moved, it is no longer refundable and cannot be moved again.
• If you have booked one of our Non-Refundable Promos or any other Non-Refundable reservation, the cancellation policy no longer applies. The reservation is no longer refundable.

GROUPS

• For groups reserving three or more rooms, a 30-day cancellation policy applies, and full payment in advance is required 14 days in advance.
• Maximum occupancies in all rooms are enforced. Only registered guests are allowed to occupy any accommodation.

CHECK-IN & CHECK-OUT

• Check-in time is after 4:00 pm.
• A valid ID + credit or debit card is required to check-in.
• Check-out time is by 11 am. Guests not vacating units by 11am, without Innkeeper’s permission, may be charged a late check-out fee up to the equivalent of one night’s lodging. Check-out can be done by notifying the innkeeper of departure.
• Housekeeping services are offered for overnight guests upon request.

YOUNGER GUESTS

• Guests under the age of 12 stay with us free of charge
• For the safety of your children and the comfort of our other guests, we request that children under 15 years old be supervised at all times.

PETS

• All of our accommodations are pet friendly and allow up to 2 cats or dogs per unit.
• Click here for a full list of our pet policies

PRIVATE HOT TUBS

*Our community spa, hot tub, and sauna are currently closed for renovation.

• Guests must shower before using the hot tub.
• If we have to empty and refill the tub due to misuse, an additional cleaning fee of $100 will be added to your reservation.
• When the hot tub is not in use, the cover must be reinstalled in the proper position and secured.
• As a result of cleaning and servicing, hot tubs are sometimes not up to full temperature at the time of check in and may need several hours to heat.
• Do not permit children under the age of eighteen (18) to use the hot tub unless they are closely supervised at all times. Unsupervised use by children is strictly prohibited.
• In no case should children under the age of eight (8) be permitted in the hot tub. Never leave children unattended in the vicinity of the hot tub.
• Pregnant women and individuals under medical care (for such problems as heart disease, diabetes, high blood pressure, skin sensitivities, cardiac or circulatory problems) should consult their physician prior to using the hot tub.
• Never use the hot tub when taking anticoagulants, antihistamines, vasoconstrictors, vasodilators, stimulants, narcotics or tranquilizers.
• Never allow long hair to float in the hot tub.
• Surrounding patio/deck may be slippery and dangerous when wet.
• Alcoholic beverages should not be consumed before or during hot tub use.

SMOKING + OTHER BURNING QUESTIONS

• The entire property is non-smoking (yes that includes vaping and the stuff Mendo is famous for). This policy is for the comfort of other guests and staff and includes all decks, porches and grounds.
•  A minimum $275.00 fee plus cost of nights lost due to restoring the accommodation will be levied for smoke or odor damage in a room or cottage. Safe places can be provided upon arrival for medical use.
• For the safety of our guests and historic property, the use of candles, incense, fireworks, explosives, flammable items, firearms, gas, charcoal, or propane grills, including solid fuel cooking appliances, smokers, oil fryers, hibachis, and all other types of open-flame devices, fire pits or fireplaces are strictly prohibited within, on or around any of the inn’s balconies, decks or grounds.

PUBLIC SERVICE POWER SHUTDOWN and POWER OUTAGES

In the event of a planned or unplanned Public Service Power Shutdown (PSPS) or a power outage due to weather or other causes, our services may be impacted. Emergency flashlights will be left in your room or cottage. If one of our sister properties has available accommodation and is not impacted by the power outage, a staff member may be able to assist in rebooking. Please visit our office at 7051 N Highway 1 Little River, CA or give us a call at (707) 937-5525 during business hours if you have any questions.